trutankless TR36 - Warranty Procedures and Coverage; Warranty Registration and Service Initiation; Warranty Exclusions and Limitations

INSTALLATION AND OPERATION GUIDE
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4. WARRANTY REGISTRATION: To be covered under the Bollente, Inc., Manufacturer’s Limited Warranty Buyer must register product within thirty
(30) calendar days of receipt of Product, by registering online at www.mytankless.com (registration is not required in California and Quebec but failure
to register may aect warranty servicing policy – see Section 6). This is a Limited Manufacturer’s Warranty that conveys benefits to the Owner, subject
to the terms and conditions set forth herein. Keep Product documents and online passwords in a safe and secure location. Owner’s obligation under the
terms of purchase and sale require that Warranty Registration must be completed within the prescribed timeframe (within 30 calendar days) and retain
all proof of purchase and installer receipts (evidencing installers contractor license number) for Warranty in order to protect Owner’s rights and obtain
Warranty Confirmation.
5. WARRANTY PROCEDURE FOR SERVICE: Have a licensed electrician determine the exact issue that requires repair. Please note that technical
support is available for qualified technicians only (licensed electricians and/or plumbers). Technical support that involves potentially dangerous
electrical conditions is not available to unqualified persons. When contacting a trutankless Service Professional, please be sure that the technician has
both the UID and Serial Number of the unit used during registration and has reviewed the “Installation Manual” that was supplied with the Product.
The UID and Serial Number of the unit can be found on the “About” screen of the unit and on your unit Settings page of mytankless.com. trutankless
Technical Assistance will, at its sole discretion, determine the best method for repair. Methods of repair include, but are not limited to, replacement of
specific part of Product or replacement of whole unit. If a whole unit requires replacement under the terms of this Manufacturer’s Warranty, the original
unit must be returned to the Bollente oice and a Returned Merchandise Authorization (see Section 6) is required. Owner must secure the cost of
return delivery with a valid U.S. credit card. Credit Card Authorization Forms are available upon request. If the replaced unit arrives at the trutankless
oice within ten (10) calendar days of shipment and is repaired within the specifications of this Manufacturer’s Warranty then the credit card will not
be charged. If the unit damage is found to be as a result of items listed in the Exclusions of Coverage (see Section 2), Owner will be charged amount of
replacement parts, and shipment costs. If trutankless Technical Assistance determines a component requires repair or replacement at the Owner site
under the terms of this Manufacturer’s Limited Warranty, the part will be shipped via standard ground delivery. If faster shipping service is desired, the
Owner must select and pay for those services.
6. RETURNED MERCHANDISE AUTHORIZATION: Subject to the terms and conditions set forth in this limited warranty, if the trutankless Water
Heater fails or leaks because of defects in materials or Manufacturer’s workmanship during the applicable warranty period set forth above, Owner
should contact Manufacturer for a Returned Merchandise Authorization (RMA). In order to obtain an RMA the Owner must have either registered the
unit previously at mytankless.com or must provide the original purchase order showing the serial number of unit. No returns will be accepted by the
Manufacturer without an RMA and the trutankless assumes no responsibility for a water heater returned without an RMA. Once an RMA number is
issued it is good for 10 days, aer that time the heater will be refused for service and a new RMA must be issued for the return. Water heater should be
wrapped and packaged securely to avoid shipping damage. Damage occurring in transit as a result of improper packaging is the sole responsibility of
the Owner. All shipments of parts from the Manufacturer to the Owner to replace defective components shall be made via normal ground transportation.
If expedited shipment is required, it will be provided at additional cost to the Owner.
ANY QUESTIONS REGARDING OUR LIMITED WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY CALLING TOLL FREE 480-275-7572 BETWEEN
8:00 AM and 5:00 PM MONDAY thru FRIDAY ARIZONA TIME. NO RETURN WILL BE ACCEPTED BY BOLLENTE WITHOUT PRIOR APPROVAL AND THE ISSUANCE
OF RETURN MERCHANDISE AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR OF PACKAGING.
WHAT THE WARRANTY DOES NOT COVER
This warranty does not cover any failure or operating diiculties due to accident, abuse, misuse, alteration, misapplication, force majeure, improper
installation, improper maintenance or service, poor water quality, scale build-up, or for any other cause other than defects in materials or workmanship.
This warranty applies to potable water meeting the National Secondary Drinking Water Regulations as set forth in the U. S. Code of Federal Regulations,
40 CFR Chapter 1 Part 143 (as from time to time amended). Water quality must meet the following:
If the water quality at the units’ service location fails at any time to meet the qualitative standards, the limited warranty will be void, and BOLLENTE
shall have no further obligation in connection with this limited warranty. In order to facilitate compliance with U.S. Code of Federal Regulations, 40 CFR
Chapter 1, Part 143, BOLLENTE recommends that the unit be supplied with potable water that has been treated by an in-home treatment device such as
a water soener or reverse osmosis unit.
LIMITATIONS ON IMPLIED WARRANTIES
This limited warranty shall be the exclusive warranty made by BOLLENTE International and it made in lieu of all other warranties, expressed or implied,
whether written or oral, including by not limited to warranties of merchantability and fitness for a particular purpose.
Any implied warranties of merchantability and fitness arising under state law are limited in duration and period of coverage provided by this limited
warranty, unless the period provided by state law is less. Some states do not allow how long an implied Warranty lasts, so the above limitation my not
apply to you.
BOLLENTE is not responsible or liable for any special, incidental, indirect or consequential damages that may arise, including damage to person or
property, loss of value use or inconveniences. In the case of prevailing local state statutes, the preceding statement may not apply to you.
Description pH TDS Total
Dissolved
Solids
Total
Hardness
Aluminum Chlorides Copper Iron Manganese Zinc
Max Levels 6.5 to 8.5 Up to
500 mg/L
Up to
11.7 mg/L
Up to
0.2 mg/L
Up to
250 mg/L
Up to
1.0 mg/L
Up to
0.3 mg/L
Up to
0.05 mg/L
Up to
5mg/L