Turtle Beach Ear force ATLAS - User Manual

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User Guide

FOR Xbox One™ I Xbox 360® I PC

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Questions and Answers

J
James MiddletonJul 26, 2025
Why is there no sound or low sound in my Turtle Beach Ear force ATLAS Headsets?
- J
  Jeremiah KellyJul 26, 2025
  There could be several reasons for no sound or low sound in your Turtle Beach Headsets: * The volume control might be turned down. To resolve this, press the Volume Up button on the Xbox One Audio Adapter. If needed, press the Game button of the Chat/Game Balance. Also, turn up the Game Volume Control on the In-Line Amplifier, and ensure the volume on your device (game console, PC, mobile device) is turned up. * A connector might be loose. Make sure each plug is fully and firmly inserted.
M
Max SmithAug 10, 2025
What to do if the microphone is not working on my Turtle Beach Headsets?
- D
  Dana SmithAug 10, 2025
  If the microphone on your Turtle Beach Headsets isn't working, here are a few things to check: * The microphone might be muted. Press the Mic Mute button on the Xbox One Audio Adapter or slide the Mic Mute switch on the In-Line Amplifier to the Mic On position, ensuring the Mic Status LED is green. * The mic boom might be loose. Confirm that the mic boom is fully inserted into the jack on the left earcup. * The chat application might be configured incorrectly. Review the setup procedures to ensure your chat application is properly configured.

Summary

Headset Parts and Controls

In-Line Amplifier Controls (Xbox 360;PC)

Details the controls and features of the In-Line Amplifier for Xbox 360 and PC.

Xbox One Audio Adapter Controls

Xbox One Console Setup and Connections

Xbox One Controller Firmware Update

Connecting to Xbox One Controller

Xbox 360 Console Setup and Connections

Determine Xbox 360 Console & Connection Type

Xbox 360 Original;Slim HDMI Connections

Xbox 360 Original;Slim RCA Connections

Xbox 360 E HDMI Connections

Xbox 360 E RCA Connections

Xbox 360 System Audio Settings

PC Setup and Connections

Connect Headset to PC

Configure PC Audio Settings

Headset Specifications

Troubleshooting Headset Issues

Troubleshoot No Sound; Low Sound

Troubleshooting steps for audio issues, including volume and connection problems.

Troubleshoot Microphone Not Working

Solutions for microphone problems, such as muting or loose connections.

Troubleshoot Low Chat Volume

Troubleshooting steps for chat volume issues and connection problems.

Important Safety Information

Limited One Year Warranty

Warranty Exclusions