Turtle Beach EAR FORCE STEALTH 420X - Voice Chat Troubleshooting

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Possible cause Solution
Incorrect console setup
ConrmthatyourheadsetisassignedtotheXboxLive
Accountthatyouarechoosing.GotoSettings>Devices
andAccessoriestoconrmthis.
Mic muted
PresstheMicButtonontheHeadsettotoggletheMicMute.
Note:MicMonitorisalwaysONevenwhenthemicismuted.
Mic disconnected
ConrmthattheRemovableMicBoomisrmlyinsertedinto
theHeadset.TheMicshouldbeinsertedintothe“D”Sloton
thebottomoftheearcupNOTtheMobileConnectionjack.
IncorrectNATType
MakesureyourNATTypeisconguredcorrectly.http://
support.xbox.com/en-US/xbox-one/networking/nat-error-
solution
Party Chat Issues?
TrychattingoverGameChat/Skypeorrecordingavoice
message.Ifthesefunctionnormallypartychat(oryourNAT
Typeseeabove)couldbetheissue.
Troubleshooting Tips
Voice Chat Issues
If your issue is not resolved by these steps, please visit turtlebeach.com/support