Turtle Beach EAR FORCE STEALTH 420X - Troubleshooting Tips; No Sound Issues; Audio Quality Problems

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15
Troubleshooting Tips
Possible cause Solution
Power is off
ConrmthattheHeadsetison.ThePowerLEDshouldbeil-
luminatedgreen.Note:TheHeadsetmustbepoweredonfor
use,evenwhenyou’reconnectedviatheMobileCable.
Dead/lowbattery
ConrmthattheHeadsetBatteryischarged.IftheHeadset
will not power on, leave the headset to charge overnight.
Looseconnection
MakesuretheUSBTransmitterisfullyinsertedintoaUSB
PortontheXboxOne.
Lostpairing
ConrmthattheConnectionStatusLEDontheWireless
Transmitterstayson.IftheLEDispulsing,itindicatesthatthe
WirelessTransmitterisn’tcommunicatingwiththeHeadset.
SeePairingtheHeadsetandtheTransmitter(pg 12)
HeadsetnotDetected
OntheXboxOneConsolegotoSettings>DevicesandAc-
cessories.IfaHeadsetDeviceisnotlistedheredisconnect
theStealth420XWirelessTransmitter,wait10secondsand
reconnect the transmitter.
No Sound
Possible cause Solution
PoorWi-Fitransmission
Forbestperformance,standwithin20feetfromtheWireless
Transmitter.
Conrmthatthereisnowallorotherlargeobjectbetween
theHeadsetandWirelessTransmitter.
ConrmthatthelocationoftheWirelessTransmitterisclear
ofobstructionsandisolatedfromWi-Fibasestationsorother
potential sources of interference.
Audio Drops, Popping or Clicking Sounds