Turtle Beach EAR FORCE Stealth 500X - Resolving No Sound Problems

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Troubleshooting Tips
Possible cause Solution
Power is off
ConrmthattheHeadsetison.TheBattery/PairingStatus
LED should be illuminated green.
NOTE: The Headset must be powered on for use, even when
you’re connected via the Mobile Cable .
Dead/low battery
ConrmthattheHeadsetbatteryischarged.IftheBattery/
Pairing Status LED is glowing red, the Headset needs
recharging. See Headset Charging (page 10).
Game Volume Control turned
down
Check that the Game Volume Control on the Headset is
turned up.
Loose connection
• Ingameconsoleuse,conrmthatWirelessTransmitteris
 rmlyconnectedtotheUSBportandthattheDigital
 OpticalCableisrmlyconnectedatbothends.
• Inmobileuse,conrmthattheMobileCableplugsare
 rmlyseatedintheHeadsetandthemobiledevice.
Lost pairing
ConrmthatthePairingLEDontheWirelessTransmitterstays
on. If the LED is slowly pulsing, it indicates that the Wireless
Transmitter isn’t communicating with the Headset. See
Pairing the Headset and Transmitter (page 14).
Possible cause Solution
Poor Wi-Fi transmission
• For best performance, stand within 30 feet from the
Wireless Transmitter.
• Conrmthatthereisnowallorotherlargeobjectbe 
tween the Headset and Wireless Transmitter.
• ConrmthatthelocationoftheWirelessTransmitteris
clear of obstructions and isolated from Wi-Fi base
stations or other potential sources of interference.
No sound
Audio Drops, Popping or Clicking Sounds