Turtle Beach EAR FORCE Stealth 500X - Troubleshooting Common Audio Issues; Resolving Voice Chat and Microphone Malfunctions

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Troubleshooting Tips
Possible cause Solution
Incorrect console setup
Conrmthatthegameconsoleisproperlyconguredforthe
STEALTH 500X. See Xbox One Setup (page 11).
Mic muted
Press the Mic Mute Button on the Headset to toggle the
microphone between on and off (muted).
Mic disconnected
ConrmthattheRemovableMicBoomisrmlyinsertedinto
the Headset.
If your issue is not resolved by these steps, please visit turtlebeach.com/support
Microphone not working
Voice Chat Drops
Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after
a few moments so please be patient. In extreme cases, you may need to leave the game and return to
reset the chat function.
If you use a wireless internet connection, low signal strength from your modem/router can make the
voice chat malfunction. For best results, we recommend a wired connection from your
modem/router to your game console.