TVS X - Warranty Information

TVS X User Manual - Rev 0 - As on 16 July 2024
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WARRANTY INFORMATION
TVS Motor Company Limited (‘the Company’) give this warranty with respect to
the TVS X manufactured by the Company.
While the Company has taken every care to maintain quality in the manufacture of the
TVS X, the above said warranty is subject to other terms of warranty :
Warranty is applicable during 3 years from the date of purchase or first 50,000 km run
of the vehicle whichever is earlier for parts like battery, motor, controller and charger.
The Company’s obligation under this warranty is limited to repairing or replacing, with
new or equivalent of the affected parts at no cost to customer for part or labour. The
affected parts must be proven to Company’s satisfaction to have manufacturing defect
due to faulty material or workmanship and in such cases the Company’s decision either
to repair or replace the affected parts will be final. In the event of replacement of parts,
the Company also reserves the right to use parts of the same brand as the affected
parts or any other brand which is used by the Company in the course of manufacture.
All parts replaced under this warranty will become the property of the Company and
must be returned to the company.
Limitations of Warranty:
The warranty does not cover damage or defects arising from the following conditions:
1. Misuse, abuse, or neglect of the Vehicle or the Battery, such as but not limited to:
• The original serial number on the frame, motor or Battery being removed,
distorted or altered.
• The Battery cover is damaged or broken.
• Battery cover is opened or attempted to open by force.
• Short circuit due to misuse or wrongful testing.
• Uneven charging of all the Batteries in a Vehicle.
• Leaving battery under fully discharged condition for a long time. (Vehicles
should be charged to 50% SOC atleast once in 15 days).
• Replacing/swapping of the Battery associated with a given Vehicle, with that
from another vehicle.
• Not using Manufacturer recommended charger for charging of the Battery
along with or in exclusion of the Vehicle.
• The Vehicle not being at rest for at least 3 hours in a day
• Exposure of Battery to direct sunlight or radiation of heat (above 25°C). Any
natural wear and tear, including without limitation, aging.
2. Warranty claims on proprietary items such as tyres, Auxiliary battery (12V, MF type)
etc,. should be preferred by the user directly on the respective manufacturer, as per
their warranty terms and the Company shall not be liable in any manner in respect
to the same.
• Battery warranty for “MF type (Maintenance Free)” is applicable for a period
of 21 months from the date of charging or 18 months from the date of sale or
20,000 kms, whichever is earlier.