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IMPORTANT INFORMATION
If you have any trouble with your phone, check this section first. If you
need help, visit the customer support page of our website listed on the front
cover.
General Problems Possible Solutions
No handsets can make or receive
calls.
• Check the telephone cord
connection.
• Disconnect the base AC
adaptor for a few minutes; then
reconnect it.
A handset can’t make or receive
calls.
Move the handset closer to the
base.
A handset can make calls, but it
won’t ring.
• Make sure the ringer is turned
on.
• Make sure DND Mode is turned
off (see page 19).
A handset is not working.
• Charge the battery for 15-20
hours.
• Check the battery connection.
The phone keeps ringing when I
answer on an extension.
• You may have to change the
line mode. Contact Customer
Service for instructions.
Audio Issues Possible Solutions
Callers sound weak or soft.
• Move the handset closer to the
base.
• Keep the handset’s battery fully
charged.
• Increase the earpiece volume.
Solving Problems
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