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8. Troubleshooting hints:
8.1. General Troubleshooting checklist and hints
Before you start some diagnostic you should activate the OSBiz Traces:
OpenScape Business Trace Profiles:
5. Basic
6. Voice Fax Connections
7. SIP_Interconnection_Subscriber_ITSP
8. SIP_Registration (for registration only problems)
OpenScape Business Trace Components (set level in Expert Mode):
4. FP_Circuit: lvl 9
5. FP_DH_ SIP: lvl 9 (only for OpenScape Business X variant)
6. FP_DH_CARD: lvl9
In some cases, it can be necessary to start OSBiz TCP Dump and collect data.
For further diagnostic please provide diagnostic for the connector:
OSBiz Service Center >> Status >> ITSP >> Status Circuit connector
If you have general Problems with the connector:
1. Check if you have OSBiz Software OSBiz V2R5.1.1_030 or higher, only Basic Call
2. Check if you have OSBiz Software OSBiz V2R6 FR2 (>V2 R6.2.0_029! recommend HF10), first release with Circuit CTI
3. Check if you have only OSBiz LAN Interface active.
4. If you have OSBiz also WAN active, you must have full Internet access via WAN possible.
5. If OSBiz WAN interface have full access to Internet and Gateway is set to LAN, Routing entry in OSBiz necessary.
6. If you have activated OSBiz LAN and OSBiz WAN and only Internet access via LAN, no Circuit connector possible.
If you have checked this points and V2R6 FR 2 please proceed:
1. Test without Enhanced Feature Flag in Circuit connectivity wizard. (execute function)
2. Check Status via OSBiz Service Center >> Status >> ITSP Status Circuit connector should registered
3. If not, view diagnostic and collect diagnostic data for further service.
If OSBiz Connector is registered:
1. Restart the Circuit Client (Refresh or Logon/Logoff)
2. Check Telephony Button in the Circuit Client is red or black?
3. Please try a phone call from and to Circuit Client
Enable Enhanced Feature set again
1. Run Connectivity Wizard and enable enhanced feature interworking (execute function)
2. Check Status via OSBiz Service Center >> Status >> ITSP Status Circuit connector should registered
3. Check if min Key-length is set to 1024 (expert mode >> security >> SPE)
4. Restart the Circuit connector
5. Check Status via OSBiz Service Center >> Status >> ITSP Status Circuit connector should registered?
6. Check if SPE Support and have a valid Certificate is installed, if not disable SPE Support (expert mode >> basic settings
>> System Flags
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