6160
Most probable cause Remedy
uDirect 2 can be paired
to a maximum of 8
different Bluetooth
devices. If the internal
memory is full, new
pairings may overwrite
previous pairings
Repeat the pairing between
uDirect 2 and the Bluetooth
device which was over-written
Pairing was deleted Repeat the pairing between
uDirect 2 and the Bluetooth
device which was deleted
I am not streaming but the hearing aids keeps switching
between the Bluetooth and the normal hearing aid
program
Your phone sends
sounds to uDirect 2
due to incoming SMS
or mails
Disable the system sounds for
reminders, alarms, SMS, etc.
via your phone menu
Phone key tones are
switched on
Switch off phone key tones via
your phone menu
I hear my phone’s key-press tones in my hearing aids
The key-press tones
may be enabled on
your phone
Deactivate key-press and
confirmation tones on your
phone. Please refer to the
phone’s user guide
Most probable cause Remedy
Every time I switch on my phone, the music player starts
For some phones this
is normal behavior
and not initiated by
uDirect 2
Some phones can be
configured not to start the
music player automatically
Stop the music player via
phone menu after the phone is
connected
When I get into my car, the uDirect 2 connection to my
phone shows unexpected behavior
The car Bluetooth
system connects to
your phone
Consider disconnecting the car
system from your phone
I accepted the incoming phone call but cannot hear the
call in my hearing aids
Some phones don’t
use uDirect 2 when
accepting the call
through the phone
button
Always accept the call by
pressing the uDirect 2 access
(
) button
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