6362
Most probable cause Remedy
The phone is ringing but the audio indicator is NOT solid
blue and there is no ringing signal through the hearing aids
Bluetooth is disabled in
the phone
Ensure Bluetooth is enabled
according to your phone’s user
guide
uDirect 2 and your
phone are not
connected to each
other
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uDirect 2 by
switching it OFF and then
ON. The uDirect 2 Bluetooth
functionality will be
automatically reactivated
3. Activate uDirect 2 by
selecting it in the phone’s
“Active device” menu
4. Reduce the distance
between uDirect 2 and the
phone
uDirect 2 is not paired
to the phone
Follow the pairing process in
this guide
The distance is
too great between
uDirect 2 and the
phone
Wear uDirect 2 around your
neck. Keep distance to phone
within <5m (15ft)
Most probable cause Remedy
The phone is ringing, the audio indicator is solid blue but
there is no ringing signal through the hearing aids
uDirect 2 is out of range
of the hearing aids
Wear uDirect 2 correctly around
your neck with both neckloop
plugs firmly plugged in
Phone is set to vibrate Enable ring tone on phone
If you are already on
a phone call, then a
second call cannot be
recognized
Hang up the first phone call,
then accept the second call
My phone rings but the name of the caller is not being
spoken by uDirect 2
The caller identification
feature is not available
or not enabled on your
phone
Please refer to the phone’s user
guide to check the availability
of this feature
Two phones are
connected to your
uDirect 2
If two phones are connected,
caller identification is only
available on the phone that
was last paired to uDirect 2
Caller identification
may be switched off
Please ask your hearing
healthcare professional to
enable caller identification on
your uDirect 2
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