STANDARD TERMS AND CONDITIONS
Your steamer comes with a one year limited warranty, which becomes effective on the date of shipment from US
Steam and is granted to the initial customer and is nontransferable. Any claims under this warranty must be made
before the end of the applicable warranty period. During such period if US Steam determines that a part or system is
defective in material or workmanship, US Steam, at its option, will provide you with a repaired part or replace any part
that is covered by the limited warranty. US Steam reserves the right to substitute functionally equivalent new or
serviceable reconditioned parts or systems. US Steam’s responsibility is limited to repair, replacement, credit or
refund, any of which may be selected by US Steam at its sole discretion. The Warranty does not cover defects or
damage arising from the disassembly or attempted disassembly of your steamer.
The limited warranty covers only defects arising from normal use and does not include malfunctions or failures arising
from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and instructions, depletion of
consumables, acts of nature or damage caused by repairs where such repairs were made without US Steam’s express
approval.
SERVICE AND SUPPORT
Before you ship your steam cleaner for service, you must call 1-800-613-3874 (M-F 9am-4:30pm Central Time) or
contact us through the web at www.ussteam.net our customer service representative will explain how you must
package and ship your Steamer to prevent further damage. The Customer Service Representative will also provide
you with a return authorization (RMA), if required.
RETURN PROCEDURES
Prior to returning the product(s) you must obtain a Return Merchandise Authorization (RMA) by calling 1-888-788-
1234. No returns will be accepted without RMA #. When packing the Steamer, you must use the original packing
material to prevent damage in shipping. Make sure you include all items and accessories. You will be responsible for
all shipping cost. Send returns to
US Steam
7940 Rodeo Trail, Ste 360
Mansfield, TX 76063
LIMITATIONS
EXCEPT AS SET FORTH HEREIN, US STEAM MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND
DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATIONS, IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR THE PARTICULAR PURPOSE AND CONFORMITY
TO MODELS OR SAMPLES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
GOVERNING LAW, JURISDICTION AND COSTS
THESE LIMITED WARRANTIES ARE INCORPORATED INTO AND ARE ESSENTIAL AND MATERIAL
PROVISIONS OF THE TERMS AND CONDITIONS OF SALE OR SELLER PRODUCTS TO YOU. ALL
DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTY SET FORTH HEREIN
(CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS. THE
CUSTOMER HEREBY CONSENTS TO THE JURISDICTION AND VENUE OF THE STATE COURTS OF
TEXAS TO RESOLVE ANY AND ALL CUSTOMERS DISPUTES WITH BOSTON GREEN GOODS, INC.,
AND THE CUSTOMER WAIVES ALL DEFENSES TO SUCH JURISDICITON AND VENUE INCLUDING,
BUT NOT LIMITED TO, ANY DEFENSE BASED ON INCONVENIENT FORUM. IN THE EVENT THE
CUSTOMER AND BOSTON GREEN GOODS, INC. ARE UNABLE TO RESOLVE ANY CUSTOMER
DISPUTE, AND ANY COLLECTION ACTION, SUIT OR OTHER JUDICIAL PROCEEDING IS
COMMENCED; THE PREVAILING PARTY IN ANY SUCH ACTION, SUIT OR PROCEEDING SHALL BE
ENTITLED TO RECOVER ITS COSTS AND REASONABLE ATTO RNEY’S FEES INCURRED.
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