VeriFone e285 - Failed Gateway Connection Tests; Entering Special Characters; Transaction Request Issues; Contactless Card Reading

6. Tap the Genius icon.
My gateway connection tests failed. What do I do?
Wi-Fi
1. Check that your router or switch has a working internet connection.
2. Run the gateway connection tests again. If the tests fail, contact our Support Team.
Bluetooth
1. Check that your device is paired with the POS.
2. Make sure that Bluetooth tethering is activated on the POS.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team.
How do I enter a special character?
Important: You can’t enter < or >.
To enter a special character, on the keypad press the 1 button, the * button, the 0 button or the #
button until you get the character you need.
Button
Special characters
1
.
*
*, ' "
0
+ - and whitespace
#
# ! : ; @ = & / \ % $ ( ) ^ _
My device isn’t receiving transaction requests from my POS. What do I do?
1. Check that your router has a working internet connection.
2. Check that your device is in range of your router.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team or visit
help.globalpaymentsintegrated.com.
My device won’t read contactless cards. What do I do?
If your device has a low battery level, it can’t accept contactless payments. To help prevent this
from happening, charge your device when it is not in use.
10 | Wireless e285 Quick Start Guide