If your device still doesn’t read contactless cards, contact our Support Team or visit
help.globalpaymentsintegrated.com.
How can I find out more information about my device?
For more information about your device, visit our Help Center at
help.globalpaymentsintegrated.com and search for “e285.”
How do I put my device in sleep mode?
Your device automatically goes into sleep mode when not in use.
How do I turn off my device?
To turn off your device, hold the Cancel button for 10 seconds.
How do I wake or turn on my device?
To wake or turn on your device, hold the Enter button for four seconds.
How do I contact the Support Team?
Before you contact our Support Team, gather the following information:
● The serial number of your device. To find the serial number:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to enter the passcode, and then tap OK. The default passcode is 9416557.
3. Note the number next to the Serial Number field.
● Your Merchantware credentials
● Your POS make and version
Contact our Support Team at 888.249.3220.
©2023 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.® C9.3180-D01
11 | Wireless e285 Quick Start Guide
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