VeriFone e285 User Manual

Wireless e285 Quick Start Guide
Follow the steps in this guide to set up your device to work with your POS.
THE PLATFORM
1 | Wireless e285 Quick Start Guide

VeriFone e285 Specifications

General

Operating Temperature	0°C to 50°C (32°F to 122°F)
Connectivity	WiFi, Bluetooth
Battery	Li-ion battery
Card Readers	Magstripe
Processor	400MHz
Contactless	NFC/Contactless
Certifications	PCI PTS 5.x

Summary

Device Platform Overview

How the System Works

Device Specifications

Important Warnings and Precautions

Preparation Before Setup

Step 1: Turn On Your Device

Step 2: Connect Your Device to Your Network

Wi-Fi Connection Setup

Instructions for connecting the e285 device to a Wi-Fi network and finding network details.

Bluetooth Connection Setup

Information on enabling Bluetooth connection for the e285 device with the POS.

Step 3: Check Your Connection Status

Verify Wi-Fi Connection

Steps to check the Wi-Fi connection status on the e285 device.

Verify Bluetooth Connection

Steps to check the Bluetooth connection status and IP addresses on the e285 device.

Step 4: Check Device Readiness

Verify Internet Connectivity

Procedure to verify the device's internet connectivity by checking IP address details.

Step 5: Configure Your POS System

Step 6: Test Transaction Functionality

Frequently Asked Questions (FAQs)

Bluetooth Connection Issues

Troubleshooting Bluetooth connection issues, explaining default status and contact for enablement.

POS Connection on Startup

Details on device behavior for remembering POS connections upon startup and how to change modes.

Static IP Address Configuration

Steps to configure a static IPv4 address for Wi-Fi network settings on the e285 device.

Static IP for Bluetooth Interface

Steps to configure a static IPv4 address for Bluetooth network interface settings on the e285 device.

Failed Gateway Connection Tests

Troubleshooting steps for failed Wi-Fi gateway connection tests, including router checks.

Entering Special Characters

Guide on using the keypad to enter special characters, noting limitations for '<' and '>'.

Transaction Request Issues

Troubleshooting steps for issues with receiving transaction requests, checking network and range.

Contactless Card Reading

Explanation that low battery prevents contactless card reading and advice to charge the device.

Finding More Device Information

Information on accessing the Help Center for more details about the e285 device.

Device Sleep Mode Operation

Explanation that the device automatically enters sleep mode when not in use.

Turning Off the Device

Instructions to turn off the device by holding the Cancel button for 10 seconds.

Waking or Turning On the Device

Instructions to wake or turn on the device by holding the Enter button for four seconds.

Contacting the Support Team

Information required before contacting support, including serial number, credentials, and POS details.