Need help?Do you have a question about the VeriFone MX 800 Series and is the answer not in the manual?
General| Brand | VeriFone |
|---|---|
| Model | MX 800 Series |
| Category | Payment Terminal |
| Language | English |
If the terminal display is dark, touch the screen with the stylus or your finger. If in screen-saver mode, the screen will turn on when touched.
Sections provide corrective steps when the display is lit but the unit does not respond to touch or commands.
If the System Mode screen displays after power up instead of the application, refer to the MX 800 Family Reference Manual.
Press DIAGNOSTICS icon, then Manual Diags button, then right arrow to second screen, then battery icon.
Press SECURITY icon, then KEY STATUS icon, then right arrow to second diagnostics screen to check Master Key and DUKPT key status.
Check device power/function, cable condition, or try a different communications cable for port issues.
Check magnetic card reader, smart card reader, and cable connections for issues preventing transaction processing.
Ensure terminal supports stylus. Unplug the stylus and connect a known working stylus if no response is detected.
Ensure stylus contact with screen during signature capture. Contact VeriFone representative if the problem persists.
Use Diagnostic mode to sense EMI fields. Moving terminal away from EMI field eliminates warning message.
Gather product ID, serial number, obtain MRA number, describe problem, provide shipping address, and MRA type for repair.
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