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VeriFone M400 User Manual

VeriFone M400
44 pages
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Verifone Part Number DOC445-003-EN-A, Revision A.7
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M400
Installation Guide
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VeriFone M400 Specifications

General IconGeneral
SecurityPCI PTS 5.x approved
ConnectivityEthernet, Wi-Fi, Bluetooth
Card ReadersEMV chip, magnetic stripe, NFC (contactless)
Supported Card TypesVisa, MasterCard, American Express, Discover, UnionPay
PortsUSB, Ethernet
Operating SystemVerix

Summary

CHAPTER 1 Terminal Overview

Features and Benefits

Overview of the terminal's key features and functional benefits.

CHAPTER 2 Setup

Terminal Location and Environment

Guidelines for selecting an ideal terminal location and environmental considerations.

Inside the Shipping Carton

Instructions for opening and inspecting the shipping carton and its contents.

Terminal Features and Ports

Overview of the terminal's front panel features and available connection ports.

Connection Options and ICE Cubes

Details on M400 connection options, cables, and ICE Cube modules.

Card and Memory Installation

Instructions for installing Micro SD and MSAM cards.

Terminal Power and Calibration

Connecting the terminal to power and calibrating the touch screen.

Reader Usage and Wireless Setup

Using card readers and configuring M400 WiFi/BT support.

Optional Accessories

Overview of optional accessories like privacy shields and stands.

CHAPTER 3 Specifications

Power and Environmental Specs

Details on power rating, power pack, and operating/storage temperatures.

Physical and Component Specs

Information on dimensions, weight, processor, memory, and display.

Reader, Port, and Security Specs

Specifications for card readers, keypad, ports, and security compliance.

CHAPTER 4 Maintenance and Cleaning

General Maintenance and Cleaning

Guidelines for keeping the terminal clean and well-maintained to protect the warranty.

Additional Safety Information

Safety precautions for using the device, especially regarding power and environments.

Specific Cleaning Procedures

Specific steps for cleaning the magnetic stripe and smart card readers.

CHAPTER 5 Service and Support

Product Service and Repair Info

Contact information for product service and repair inquiries.

Service Returns Procedure

Steps for obtaining an MRA and returning terminals for service or replacement.

Accessories and Documentation

Information on ordering accessories and obtaining related documentation.

CHAPTER 6 Troubleshooting Guidelines

Terminal Start-up and Display Issues

Troubleshooting steps for when the terminal does not start or has display problems.

Keypad and Transaction Failures

Solutions for unresponsive keypads and failed transaction processing.

Card Reader Troubleshooting

Procedures to check and troubleshoot magnetic and smart card readers.

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