VeriFone MX 800 Series User Manual

MX 800 SERIES TROUBLESHOOTING GUIDE 7
CHAPTER 2
VeriFone Service and Support
Return a
Terminal for
Service
The following procedure describes how to return one or more MX 800 Series
terminals for repair or replacement (U.S. customers only). For MX 800 Series
terminal problems, contact your local VeriFone representative or service provider.
1 Gather the following information from the printed labels on the bottom of each
MX 800 Series terminal to be returned:
• Product ID, including the model and part number.
• Serial number (S/N xxx-xxx-xxx). The serial number is located on a white
label on the bottom of the device in the recessed area where the terminal
connector is connected. (Note that, if an RFID module is attached to the
bottom of the device, it also has a serial number on a white label. Be
careful to provide the serial number for the device, not the RFID.
2 Before returning the MX 800 Series terminal to VeriFone, obtain a
Merchandise Return Authorization (MRA) number..
3 Give your VeriFone representative or service provider the information
gathered in step 1. If the list of serial numbers is long, fax or email the list,
along with the information gathered in step 1.
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
NOTE
For International customers, please contact your local VeriFone representative
for assistance with your service, return, or replacement.
WARNING
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipment, other than the simple cleaning processes discussed in the
MX 800 Series Installation Guide and the troubleshooting procedures explained
in Chapter 1. Instead, contact your local VeriFone distributor or service provider
for assistance. Failure to comply can void the product warranty.
WARNING
This terminal comes equipped with a tamper-evident label. This Tamper Warning
label covers a screw hole on the case bottom and indicates if an unauthorized
party has opened the terminal case. Opening the case will make the terminal
inoperable and void the product warranty.

VeriFone MX 800 Series Specifications

General

Brand	VeriFone
Model	MX 800 Series
Category	Payment Terminal
Language	English