VeriFone MX 800 Series User Manual

8 MX 800 SERIES TROUBLESHOOTING GUIDE
• Include a telephone number where you can be reached, as well as your
fax number or email address.
• You will be issued MRA numbers and the fax or email will be returned to
you.
4 Describe the problem.
5 Provide the shipping address where the repaired or replacement unit must be
returned.
6 Provide the MRA type:
• Repair only
• Repair/deployment
• Deployment only
7 Provide deployment instructions if application and key are required:
• Application required
• Key required
• RFS/SP/OS required
8 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the MX 800 Series terminal you are
returning for service or repair (terminal serial numbers are located on the
bottom of the unit).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Models returned (model numbers are located on the VeriFone label on the
bottom of the MX 800 Series terminal).
NOTE
One MRA number must be issued for each group of MX 800 Series terminals
returned to VeriFone.

VeriFone MX 800 Series Specifications

General

Brand	VeriFone
Model	MX 800 Series
Category	Payment Terminal
Language	English