VeriFone VX570 - Terminal Connection Status and Error Codes

RGA VeriFone Vx 570 Money Order Training Manual
10/26/2012
29
Connection state/potential error codes on the terminal
Status Code Message Details Resolution
0 Online The terminal is online and
connected to the Host.
None required.
-1 Initializing This status will be displayed
initially when an Ethernet
terminal is restarted.
None
-12 Socket Timeout The connection to the Host has
expired.
The terminal will attempt to
reconnect.
-83 Bad network set An error has occurred with
connection to the host
The terminal will attempt to
reconnect when host is up.
-154 Ethernet Error An error was experienced while
initializing the Ethernet
connection.
The terminal will attempt to
reinitialize the connection.
-171 Ethernet Down The Ethernet connection has been
lost.
Check all Ethernet connections.
Contact network administrator.
-174 Ethernet Lost The Ethernet connection has been
lost.
Check all Ethernet connections.
-300 Socket Failed The connection to the Host has
been lost.
The terminal will attempt to
reconnect.
-303 Socket Down There is no connection present
with the Host.
Check all terminal network
settings.
-307 Socket Failed Reconnection to the Host has
failed.
Check all terminal network
settings.
-501 No IP Address The terminal cannot get a valid IP
address from the DHCP server.
Check all terminal network
settings. If the network uses
static IPs insure a valid IP has
been set.
-704 No Phone Line No phone line is currently
detected.
Check that the phone line is
connected.
-705 No Carrier The phone line connection was
shut off prematurely.
Check that the phone line is still
connected.
-706 Busy The phone number being dialed is
busy.
Check to see that the phone line
is dedicated.
-717 Timeout The connection to the Host has
timed out.
Check all terminal network
settings. Cycle the power if this
message persists.
-733 No Dial Tone There is no dial tone on the
current phone line.
Check that the phone line is
active.
-998 DNS Error The DNS server cannot be
connected to determine the Host’s
IP address.
Check all network settings.
-999 Socket Down The connection to the Host has
been lost.
Check all network settings.