Problem indication: No POTS and VDSL/ADSLx service to the affected subscribers.
1 Check the connection of the subscriber lines and POTS lines at the subscriber line connector
for DSLAM for subscribers that do not have POTS and VDSL/ADSLx service.
If this step results in POTS service to the affected subscribers but there is still no
VDSL/ADSLx service to them, follow Procedure 3-3 to troubleshoot VDSL/ADSLx service
problems.
If this step results in ADSL service to the affected subscribers but there is still no POTS
service to them, follow Procedure 3-4 to troubleshoot POTS service problems.
2 Use a bridging connector to couple the POTS and subscriber lines. If this results in POTS
service to the affected subscribers, contact your provider.
3 Check the condition of the subscriber lines and connectors.
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