VIOMI Alpha 2 Pro - FAQ

Breakpoint resume. Make sure non-disturbance mode is not
activated, which will disable proceeding
at breakout point
Proceeding at breakout point is
unavailable when the machine is being
charged.
FAQ
16
Robot fails to return to
charging dock aer
fixed point cleaning or
being repositioned.
Charging fails.
Scheduled cleaning
fails.
Robot fails to be paired
with cell phone.
Problem Solution
As the robot will re-generate a map aer
fixed-point cleaning or being repositioned
by a long distance, it may fail to locate
charging dock for charging. In such case,
place the machine onto charging dock
manually.
Make sure there is sufficient spaces
around charging dock, and there is no dust
or blockage on the surface of electrode of
charging dock.
Make sure the machine has been
connected to the network, as disconnec
tion from network will fail sync and
scheduled cleaning task.
Make sure both charging dock and main
machine are within coverage of Wi-Fi and
good signals, and then reset Wi-Fi
connection for pairing by following the
instructions in the manual.