VIOMI Alpha 2 Pro - Trouble Shooting; FAQ

Trouble Shooting FAQ
15
Fault Prompt Solution
Error #2. Clean cliff
sensor and relocate the
robot.
Error #3. A strong
magnetic field is
detected. Relocate the
robot and try again.
Error #1. Make sure the
laser ranging sensor is
not blocked.
Error #4. Check collision
sensor and remove any
foreign object on it.
Error#5. The robot is at
abnormal temperature.
Stop operating till
normal temperature is
recovered.
Error #6.Charging fails.
Please clean charging
contact
Check for or remove any foreign
maer around laser radar, or relocate
the robot and restart it.
Clean the cliff sensor and try again
(for more details refer to the user
manual).
Relocate the robot and try again.
Try to press the bumper strip and
remove any foreign maer, and then
restart the robot.
The robot is in too high or low tempera-
ture. Stop operating till normal
temperature is recovered.
Check the adapter, or check
whether the automatic dirt disposal
is at horizontal position. Switch off
the robot and the automatic dirt
disposal, clean their metal
contacts.
Problem Solution
Fails to start sweeping
Fails to recharge
Fails to start up Low baery. Please go to dirt disposal for
recharging before use. Ambient
temperature too low (lower than 0°C) or
too high (higher than 50°C)
Low baery. Please go to dirt disposal for
recharging before use
There are too many obstacles near the
dirt disposal. Please put the dirt disposal
in an open area.
Main machine is too far from the
automatic dirt disposal. Please put it near
the automatic dirt disposal and try again.
Cleaning operation is
noisy.
Cleaning performance
deteriorates or dust
drops.
The machine operates
improperly.
Power it off and than power it on again.
Main brush, side brush or le/right caster
is damaged by foreign object Power off
the machine and remove the foreign
object
The automatic dirt disposal is full of dust.
Please empty the collector.
Filter component is blocked. Please clean
it Main brush is damaged by any foreign
object. Please clean the main brush.
Wi-Fi connection is
unavailable.
Weak Wi-Fi signals. Make sure the robot is
in proper coverage of Wi-Fi signals.
Wi-Fi connection fails. Reset Wi-Fi
connection and download the latest App
and try again.
Robot is always offline.
Make sure the machine is connected to
network successfully, and always within
coverage of Wi-Fi.