Vitalograph ALPHA Touch - Software Check

09100 Issue 1
23Page of 36
ENG
ALPHA Touch - Instructions for Use
Possible Solutions:
(In probable order)
• Ensure tubing is connected correctly. Ribbed side
of the tubing should be connected to the ribbed
half of the connector on the Vitalograph ALPHA
Touch device and the blue tapping on the owhead
connector.
• Ensure that the owhead connecting tube is not
pinched or trapped.
Problem Fault
Symptoms:
• Cannot print to internal printer.
Possible Solutions:
(In probable order)
• Check that internal printer is selected in the
Conguration screen.
• Check the paper is loaded correctly and not
reversed.
• Ensure the green lever on the printer is pressed
down.
• Internal printer failure – contact support.
Problem Fault
Symptoms:
• Cannot print to PC (Vitalograph Reports Utility).
• Corrupt or missing data on printout.
Possible Solutions:
(In probable order)
• Check that external printer is selected in the
Conguration screen.
• Check USB cable is connected between
Vitalograph ALPHA Touch and the PC.
• Check to ensure the Vitalograph Reports Utility is
correctly installed.
• Check to ensure the required software drivers are
installed on the PC.
• Main PCB failure – contact support.
Problem Fault
Symptoms:
• Cannot read screen.
Possible Solutions:
(In probable order)
• Ensure the switch on the back of the unit is in the
‘On’ position.
• LCD failure – contact support.
• Main PCB failure – contact support.
6.1. Software Check
The software version and issue can be determined from the About screen.
Please quote this, and the serial number of the Vitalograph ALPHA Touch, to
an approved manufacturer’s support desk when requesting further advice or
assistance.