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PROBLEM RESOLUTION
Your satisfaction with our products and dealer services is vital. Volvo Penta takes pride in producing durable, reliable
products, and a strong dealer network supports our efforts. If you have questions about service or your product's
performance, your Volvo Penta dealer will be happy to answer them. There may be times, though, that, in spite of the
best intentions, differences develop between a boat owner and a dealer. If this happens to you, Volvo Penta and your
dealer will work together to pursue a reasonable resolution.
If you have a problem with your Volvo Penta product:
1. Maintain a written record of events (the problem, related conversations/with whom, important dates, etc.), as well
as any supporting documents (invoices, work orders, etc.). Then, take the following steps:
2. Discuss the matter with the proper department manager at the dealership (e.g., Service Manager, Parts Manager,
etc.). Explain exactly what caused the problem and ask what action will be taken.
If the matter remains unresolved after a reasonable amount of time:
3. Discuss the matter with the Dealer Principal (usually the owner or co-owner of the dealership). Explain what took
place in step 1.
If the matter is not resolved within a reasonable amount of time:
4. Contact the Consumer Affairs Department at:
Volvo Penta of the Americas, Inc. Volvo Penta Canada
1300 Volvo Penta Drive 75 West 3rd Avenue
Chesapeake, VA 23320 Vancouver, BC V5Y 3T8
Phone: (757) 436-5100 Phone: (604) 872-7511
Fax: (757) 436-5153 Fax: (604) 872-4606
Please be prepared to provide the following information:
• Your name, address, and daytime telephone number.
• The Volvo Penta product model and serial number for each major component in the power package (engine,
transom shield, drive, or transmission). Check your owner’s manual for the serial number plate location.
• Date of purchase.
• Current engine operating hours.
• Selling and/or Servicing Dealer’s name.
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