Volvo 9700 - Volvo Action Service

Volvo Action Service
Volvo Action Service
Volvo Action Service (VAS) is an on-call
service that offers roadside assistance
around the clock seven days a week,
available along all major European
transport routes. Hundreds of workshops
throughout Europe are ready to step in
and get the bus back in business.
By calling the multilingual phone support,
help is never far away. The staff at the
operations centre can help locate the
bus. They identify which workshop is
most optimally located and which route
the mechanic should choose in order to
travel the fastest way from the workshop
to the vehicle.
How to use Volvo Action
Service
1
If you encounter problems along the
way you only need to make one
phone call, regardless of whether
you are in your home country or
abroad. The phone numbers are
listed on the next page.
For roadside assistance, please
provide the following information:
• Vehicle details, e.g. chassis
number.
• Failure symptoms, and any
supporting fault codes.
• Location, preferably with GPS
coordinates.
• Payment details.
2
You are connected to a case
coordinator at our multilingual call
centre that will be your contact
person during the entire case. The
coordinator will keep you updated on
what is happening.
3
Once we have obtained all the
required information regarding the
fault and secured the method of
payment, we will contact the most
suitable Volvo workshop to arrange
for the necessary repair work to be
completed.
If roadside repair is not possible at
the location of your bus, towing will
be arranged and the repair will be
carried out at the workshop.
4
The case coordinator will continue to
handle the case until the vehicle is
back on the road. Once the work is
finished, the mechanic will contact
the case coordinator and submit a
status report.
Your company is invoiced by the
local dealer unless otherwise agreed.
01
Introduction
4