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Appendix
Troubleshooting
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The outgoing announcement is not clear.
• When recording the announcement, make sure you speak in a normal tone
of voice about nine inches from the deskset.
• Make sure there is no background noise (television, music, traffic, etc.) when
recording.
The private mailbox does not record messages.
• Make sure the auto attendant is turned on at the console.
• Make sure the private mailbox is turned on at the deskset (page 57).
• Make sure the memory of the answering system is not full. Please refer to
the Remaining time on page 62 in the user’s manual. If the memory is
full, the system announces “Memory full” and then hangs up. You need to
delete some old messages in order to make room for new messages.
• If Announce only is selected in the Mailbox On/Off menu (page 57), the
answering system only plays the outgoing announcement. It does not record
incoming message.
The private mailbox does not answer after the correct delay ring.
• Make sure the auto attendant is turned on at the console.
• Make sure the private mailbox is turned on at the deskset (page 57).
• If all four outgoing telephone lines are in use, the system cannot answer
incoming calls.
The private mailbox is recording incomplete messages.
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the set message length. See Message
Length on page 60 for details.
• If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
• If the system’s memory becomes full during message recording, the system
stops recording and disconnects the call.
• If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
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