Appendix
65
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511.
In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the battery connector securely into the cordless handset.
Make sure you plug the telephone line cord securely and rmly into the telephone base and
the telephone wall jack.
Charge the battery in the cordless handset for at least 11 hours. For optimum daily
performance, return the cordless handset to the handset charger when not in use.
If the battery is completely depleted, charge the handset for at least 30 minutes before
use (page 4).
Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base
to reset.
You may need to purchase a new battery. Refer to Handset battery installation (page 3)
and Handset battery charging (page 4).
I cannot get a dial tone.
Try all the suggestions above.
Move the cordless handset closer to the telephone base. You may have moved out
of range.
If the previous suggestions do not work, disconnect the telephone base from the telephone
jack and connect to a different phone. If there is no dial tone on that phone either, the
problem is in your wiring or telephone service. Contact your telephone service provider.
Your line cord may be defective. Try installing a new line cord.
I cannot dial out.
Try all the suggestions above.
Make sure you have a dial tone before dialing. The cordless handset may take a second or
two to nd the telephone base and produce a dial tone. This is normal. Wait an extra second
before dialing.
Eliminate any background noise. Noise from a television, radio or other appliances might
cause the phone to not dial out properly. If you cannot eliminate the background noise,
rst try muting the cordless handset before dialing, or dialing from another room with less
background noise.
If other phones in your home are having the same problem, contact your telephone service
provider (charges may apply).
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