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The telephone
does not
receive caller
ID or the
telephone does
not show caller
ID during call
waiting.
Caller ID is a subscription
service. You must subscribe
to this service from your
telephone service provider
for this feature to work on
your telephone.
Both your and the caller’s
telephone service
providers must use
equipment compatible
with the caller ID service.
The caller may not be
calling from an area which
supports caller ID.
The caller ID information
displays after the first or
second ring.
My telephone
block calls from
someone I
know.
You may have saved the
caller’s number to your
block list. To remove the
number from the block list,
see Delete a block entry.
The display
shows Out of
range OR no
power at base.
The handset may be out of
range. Move it closer to the
telephone base.
Make sure the power cord
is securely plugged into
the telephone base. Use a
working electrical outlet not
controlled by a wall switch.
I subscribe to a
nontraditional
telephone
service that uses
my computer
to establish
connections,
and my
telephone
doesn’t work.
Make sure your computer
is powered on, and
your Internet is working
properly.
Make sure to plug your
USB telephone adapter
into a dedicated USB port
on your computer. Do not
plug into a multiple port
USB hub (USB splitter) that
is not powered.
In a few rare instances, the
USB port on your computer
may not have enough
power. In these instances,
try using a USB hub with its
own external power supply.
If you are using a firewall, it
may prevent access to your
nontraditional telephone
service. Contact your
service provider for more
information.
My handset
beeps and is
not performing
normally.
Move the handset closer to
the telephone base. It may
be out of range.
I hear noise on
the cordless
handset and
the keys do not
work.
Make sure the telephone
line cord is plugged in
securely.
I hear other calls
when using the
telephone.
Disconnect the telephone
base from the telephone
wall jack. Plug in a different
telephone. If you still hear
other calls, the problem is
probably in the wiring or
telephone service. Contact
your telephone service
provider.
There is
interference
during a
telephone
conversation.
My calls fade
out when
I am using
the cordless
handset.
The handset may be out of
range. Move it closer to the
telephone base.
If you subscribe to high-
speed Internet service
(DSL - digital subscriber line)
through your telephone
line, you must install a
DSL filter between the
telephone line cord and
the telephone wall jack. The
filter prevents noise and
caller ID problems caused
by DSL interference. Contact
your DSL service provider
for more information about
DSL filters.
Appliances or other
cordless telephones
plugged into the same
circuit as the telephone
base can cause
interference. Try moving
the appliance or telephone
base to another outlet.
The location of your
telephone base can
impact the performance
of your cordless phone.
For better reception, install
the telephone base in a
centralized location within
your home or office,
away from walls or other
obstructions. In many
environments, elevating the
telephone base improves
overall performance.
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