Screen is
not working
correctly
1. Turn the Master Power Switch OFF for 30 seconds.
2. Turn the Master Power Switch ON again and then
press the Home Button to turn the watch on. The
screen should now function normally.
1. Make sure the lighting conditions of the shooting
environment are good.
2. Look to see if the camera lens is clean. If you find
some dust or dirt on it, please see the steps to clean
the lens in Care and Maintenance.
Cannot
connect the
watch to a
computer
1. Ensure that the connections of the cable between the
watch and the computer are good, and review the
Connecting to a Computer section of this guide.
2. Turn the Master Power Switch OFF for 30 seconds.
Turn the Master Power Switch ON and reconnect
the watch and computer.
Cannot
view videos
or photos
loaded from
a computer
See if the files are in the correct directories on the
Kidizoom
®
Smart Watch DX2. Photos should be put
in the DOWNLOAD\PHOTO folder, and videos should
be put in the DOWNLOAD\VIDEO folder on Kidizoom
®
Smart Watch DX2 when it is connected to a computer.
Kidizoom
®
Smart Watch DX2 only supports the
formats below:
• Photos in Standard Baseline JPEG
• Video in AVI (motion JPEG) created by Kidizoom
®
Smart Watch DX2
Technical Support
If the problem persists, please call our Consumer Services Department
on 01235 546810 (from UK) or +44 1235 546810 (outside UK), and a
service representative will be happy to help you.
Battery disposal/recycling
As a responsible distributor, VTech is committed to ensuring the
correct
disposal and reducing the environmental damage they can cause.
VTech offers a returns program for products with inaccessible batteries
(i.e. built-in Lithium Polymer batteries).
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