TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is
located on the back of the display panel).
• The actual problem you are experiencing.
• The actions you took right before the problem started.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
KIDIZOOM
®
SMARTWATCH DX FREQUENTLY
ASKED QUESTIONS
Question 1:
I have bought a Kidizoom
®
Smartwatch DX, but it will not work with
my PC, my PC is looking for a driver. I have searched the internet and
cannot nd a VTech
®
Kidizoom
®
Smartwatch DX driver. What can I
do?
Answer:
There is no separate driver needed for the Kidizoom
®
Smartwatch
DX. It uses a standard USB mass storage device driver. Such a driver
comes standard on all Windows
®
operating systems starting with
Windows
®
2000 Service Pack 3 (including Windows
®
XP, Vista and
upwards) and Mac OS
®
9.0 or above. If your computer meets these
OS requirements and is still looking for a driver, please contact your PC
manufacturer for further assistance. For earlier operating systems that
do not support mass storage, a system upgrade or mass storage device
driver may be available. Again, please check with your PC manufacturer.
Question 2:
What is the ISO value (light sensitivity) of the Kidizoom
®
Smartwatch
DX?
Answer:
The Kidizoom
®
Smartwatch DX uses an auto-ISO value. It auto
adjusts the exposure time and light sensitivity depending on the lighting
environment.
Question 3:
Why won't my Kidizoom
®
Smartwatch DX turn on?
TECHNICAL SUPPORT
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