7
Troubleshooting
When to contact customer service
7-6 VWR MICRO STAR 17 / 17R
When to contact customer service
If you need to contact customer service, please provide the order no. and the serial no. of your
centrifuge. This information can be found on the back near the inlet for the power supply cable.
To identify the software version, proceed as follows:
1. Hold down the key and then switch on the centrifuge.
In the display all segments are lit.
• Subsequently, the following readings will be displayed for 5 seconds each:
• The values shown above are just examples.
2. Communicate the software version to the service technician.
Software number SOFT 058 3_
Software version _01
NV-RAM number EEPRO 462 1_
NV-RAM version _01
Cycle counter CYCLE 001 25
Software 0583 Version 01
NV-RAM 4521 Version 01
cycles completed 125
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