Watts Premier Sof-Tek - Regeneration and Brine Tank Issues; Salty Water and Other Issues

Troubleshooting
Problem Cause Solution
No read-out in display. Electric cord is unplugged. Plug in transformer.
No electric power at outlet. Check power source. Make sure out-
let is not controlled by a switch.
Defective transformer (fi g. 8). Test with volt meter for 12 VAC at
control. If 0 VAC, replace transformer.
Defective circuit board (fi g. 10). With 12 VAC present at controller,
replace circuit board.
Appliance stays in regeneration.
Cycle numbers remain fl ashing.
Computer control not attached
properly.
Make sure computer control is
pushed all the way onto drive end
cap.
Foreign object in valve body. Remove foreign objects from valve
body.
Broken valve assembly. Motor
running Magnet disc not turning
(pages 22,23)
Replace drive end cap.
Excess water in brine tank. Restricted, frozen or pinched
drain line.
Remove restriction, thaw or straighten
drain line.
Should be approximately 8 - 10”
with salt.
Plugged brine line, brine line
fl ow control or air check
(pages 24, 25).
Clean fl ow control, air check and
brine line. Clean any sediment from
brine cabinet.
Plugged injector assembly
(pages 18, 19).
Replace drive end cap.
Sticking brine refi ll valve. Remove valve. Lubricate piston with
silicone grease and reassemble.
Not regenerating in proper se-
quence.
Magnet disc defective. Replace magnet disc.
Defective position sensor. Replace control.
Salty water. Plugged Injector. Clean injector screen, nozzle and
throat.
Low water pressure. Maintain min. pressure of 20 psi.
Drain line or fl ow control re-
stricted.
Remove restrictions.
Brine line restricted or crimped. Remove restrictions, replace if
crimped.
Excessive amount of water in
brine cabinet.
Verify correct water level relative to
salt setting. Check lines for loose
connections.
Intermittent pressure drop
from feed source.
Verify adequate pressure and
volume
of water supply.
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