Troubleshooting
Problem Cause Solution
No soft water after regeneration. No salt in brine cabinet. Add salt (refer to “Regenerate”
Page 10).
Sediment in brine tank has
plugged the brine line and air
check
(page 25).
Remove air check draw tube and
fl ush with clean water. Clean injector
assembly. Clean any sediment from
brine cabinet.
Drain line is pinched, frozen or
restricted.
Straighten, thaw or unclog the drain
line.
Clogged injector assembly
(page 18, 19).
Remove injector cap and clean
nozzle and throat with a wooden
toothpick. Replace throat if removed.
Salt bridge has formed. High humidity or the wrong kind of
salt can create a salt bridge. This is
a crust that forms an empty space
between the water and salt. To test,
use a blunt object like a broom han-
dle.
Push the handle into the salt to
dislodge the salt bridge.
No soft water. The plumbing bypass valve is
in the
the bypass position (page 6).
Place bypass valve in the service
position.
Appliance is plumbed back-
wards.
Check that appliance is plumbed
correctly.
Water hardness has increased. Reset water hardness.
Not metering water. Flow should be indicated with water
usage. If no fl ow, see below.
No fl ow is indicated when water
is fl owing.
The plumbing bypass valve is
in the
the bypass position (page 6).
Place bypass valve in the service
position.
Appliance is plumbed back-
wards.
Check that appliance is plumbed
correctly.
Sensor not receiving signal from
magnet on turbine (page 20,
21).
Remove sensor from IO housing.
Test by placing magnet on the sensor
chip. If waterMizer® blinks,
replace turbine. If not, replace sensor.
Flow is indicated when water is
not being used.
There is a leak in your house-
hold plumbing system.
Repair the leak.
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