PROBLEMS
POTENTIAL CAUSES SOLUTIONS
TROUBLESHOOTING
Here are some helpful tips to help you to diagnose and rectify some common problems:
Bubble Jet system is
not operating
Heating system does
not operate
Filtering system does
not operate / Rattling
noise when switching
filter on Spa
deformation
Spa leakage
Water is not clean
Display temperature
is higher than 40°C /
104°F, after stopping
heating function
- Air pump is too hot
- Something is wrong with the
heater unit
- Air Pump is in cooling mode
- Water is too hot/above sensor
maximum
- Temperature is set too low
- Dirty filter cartridge
- Improper water levels
- Heating element failure
- Power voltage is too low or
incorrect frequency
- Dirty filter cartridge
- Water level is too low
- Something is wrong with the
heater unit
- Exposure to sunlight can
soften spa materials
- Inner liner is torn or punctured
- Air valve cap is loose
- Drain plug is loose
- Insufficient filtering time
- Dirty filter cartridge -
- Improper water maintenance
- Residual water in the Wave
- Spa will continue to be heated
by residual temperature
- Water inlet through the filter
system may be blocked
- Unplug the system. After the air pump has
cooled, insert the plug and press the bubble
button to activate
- Wait for 10 Minutes and restart
- Contact customer services if it does not reset
- Unplug the spa and allow the water to cool
- Set to a higher temperature (20°C / 68°F to
40°C / 104°F) than the current water
temperature
- Clean/replace the filter cartridge
- Add water to the specified levels
- Contact customer services for advice
- Contact a qualified electrician
- Clean/replace the filter cartridge
- Top up the water
- Contact customer services if it does not
reset
- Ensure spa is not in direct sunlight
- Use the repair patch provided
- Tighten the air valve
- Clean the plug and push tightly into drain
- Increase filtration time
- Clean/replace the filter cartridge
- Refer to the chemical manufacturer’s
instructions
- Unplug from mains and wait. Temperature
will start to reduce and return to normal
- Clean the inlet
RESET FUNCTION
When the temperature of the heating element in the motor block exceeds 47°C the device will stop and
automatically reset to prevent over-heating. If this happens, wait 15-20 minutes before pressing the
<<ON / RESET>> button on the RCD plug to restart the device. If the device fails to reset, please contact
Wave customer services.
For more troubleshooting advice, please visit
wavespas.com
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