WARRANTY PROCEDURE
Procedure for W9 warranty evaluation
Contact WELLSYS technical support.
Provide the following information:
1. Serial number
2. Failure
3. Full details around failure
4. Water pressure into the system
5. Tap TDS
6. TDS out of the cold and hot tanks
7. Pictures
Depending on the situation, technical support may request more information.
Upon approval, WELLYS will process warranty credit or replacement part to
be fulfilled. Dealer must maintain possession of the part or system until
authorized to discard, failure to do so may result in a denial of warranty. For
system credits, technical support will provide a credit number which may be
given to the account management team on the next qualifying system order.
The account management team will then provide a system credit.
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