PROBLEM CAUSE SOLUTION
The tool doesn’t turn ON.
(LED does not turn ON)
1. The battery is low or not charged. 1. Charge the battery.
2. The battery is damaged. 2. Replace the battery (model 20202).
3. The firing contact pin is locked in posi-
tion.
3. Unlock the firing contact pin.
4. The battery terminal is dirty. 4. Clean the battery terminal.
5. Damaged internal parts.
5. Contact customer service at 1-847-
429-9263.
The tool is ON but doesn’t
start.
(LED light is ON)
1. The firing contact pin is not depressed.
1. Check the driving mode. If the tool is
set to single-sequential mode, release
the trigger and firing contact pin. Try
refiring the nailer.
2. The firing contact pin is jammed. 2. Unlock the firing contact pin.
3. Damaged internal parts.
3. Contact customer service at 1-847-
429-9263.
The tool is ON but doesn’t
start.
(LED light is RED)
1. The battery charge is low. 1. Charge the battery.
2. The battery has overheated. 2. Let the nailer cool down.
The tool operates, but no
fastener is driven.
1. A fastener is jammed in the tool.
1. Refer to section “Clearing Jammed
Fasteners” on page 12.
2. There are no nails in the magazine.
2. Load more fasteners into the maga-
zine.
3. Incorrect fastener has been loaded.
3. Load fasteners with the correct spec-
ifications for this tool.
4. Debris in the nose piece.
4. Clean the nose piece with pneumatic
air tool oil and a clean cloth.
5. Debris in the magazine.
5. Clean the magazine with pneumatic
air tool oil and a clean cloth.
6. Worn magazine or drive blade.
6. Contact customer service at 1-847-
429-9263.
The tool operates, but
does not drive the
fastener fully.
1. The battery has low charge or is dam-
aged.
1. Charge or replace the battery.
2. The depth adjustment wheel is set too
shallow.
2. Deepen the drive depth by adjusting
the depth adjustment wheel.
3. The tool is not pressed firmly against the
workpiece.
3. Press down more firmly on the work-
piece.
4. The material and fastener length is too
tough on the tool.
4. Choose a more appropriate material
and fastener for your application.
TROUBLESHOOTING GUIDE
WARNING! Stop using the tool immediately if any of the following problems occur. Repairs and replace-
ments should only be performed by an authorized technician. For any questions, please contact our customer
service at 1-847-429-9263, M-F 8-5 CST or email us at techsupport@wenproducts.com.
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