Reduced range
Low tire pressure
Driving with too many hills, headwinds,braking, and/or excessive load
Low or faulty battery
Balance the battery; contact service team
Support if range decline persists
Adjust tire pressure
Battery discharged for a long period of time without regular
charges, aged, damaged, or unbalanced
Brakes rubbing
Check connections or charge battery
Assist with pedals or adjust route
Adjust the brakes
The battery will
not charge
Charger not well connected Adjust the charger connections
Charger damaged Replace
ReplaceBattery damaged
Wiring damaged Repair or replace
Wheel or motor
makes strange
noises
Loose or damaged wheel spokes or rim Tighten, repair, or replace
Loose or damaged motor wiring Reconnect or replace motor
The battery is powerd off Turned on the battery
The battery is fully
charged but the
ebike cannot start
The controller is damaged Replace the controller
The battery cannot
be removed.
Improper operation
Refer to the video posted on the page or send
a video to after-sales team to check
Use the key to unlock the battery
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