Requesting Assistance or
Service in the U.S.A.
Before calling for assistance or service, please check “Troubleshooting” on pages 23-24. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
Call our toil-free number. Dial toil-free from
1-1 anywhere in the U.S.A.:
1-800-253-l 301
and talk with one of our
trained consultants. The
consultant can instruct YOU in
how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
2. If you need service* . . .
Contact the dealer from whom you purchased
the appliance or the authorized
servicer in your area. For help
finding an authorized servicer in
your area, call our toll-free tele-
phone number in Step 1.
3. If you need
replacement parts . . .
To locate replacement parts in your area,
refer to step 2 or call our Consumer Assis-
tance Center number in step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l Contact MACAP only when the dealer or
authorized servicer have failed to resolve
your problem.
Major Appliance Consumer
Action Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
l
When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
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