TROUBLESHOOTING
Problem Troubleshooting
Does not work
• Is there a power failure?
• Is the protection device trip or fuse blown?
• Is the plug loose in the socket?
• Is the remote control working normally?
• Check if you have set the Timer Off function.
• Please wait for 3 minutes and start again, protection device may be preventing
No air blows out of
indoor unit.
• Are the intakes and outlets of the indoor or outdoor unit blocked?
• Is the temperature set properly?
• Indoor fan will not work to prevent blowing of cold air for the first several
minutes when heating process starts.
• In dehumidify mode, the fan on the indoor unit may stop to prevent evaporation
of condensing water and rise of temperature.
Can not adjust
temperature setting
• Is the appliance operating under 6th Sense or Power Save mode? Temperature
can not be adjusted under these modes.
Can not adjust Fan
speed
• Is the appliance operating under dehumidifying or power save mode? Fan speed
can not be adjusted under these modes.
Ineffective control
• Has there been a strong interference (from excessive static electricity discharge,
power supply voltage abnormality)? Note that operation will be abnormal, in this
case unplug from the power supply and re-plug after 2-3 seconds.
Does not operate
immediately
• 3 minute delay will occur when changing mode during operation.
Peculiar smell
• This smell may come from another source such as furniture, cigarette etc, which
is sucked in the unit and blown out with the air.
• Check the air filter if they are very dirty and clean it.
A sound of running
water
• Normal behaviour caused by the flow of refrigerant in the air conditioner.
• Defrosting sound in heating mode for heating model.
Cracking sound
• The sound may be generated by the expansion or contraction of the front panel
due to temperature changes.
Mist sprays from
the outlet
• Mist is present in the room with low temperature. Normal behaviour due to
cool air discharged from indoor unit during COOLING or DRY operation mode.
Remote control
doesn't work
• Is the remote control in range and not blocked by any obstacles?
• Check the battery in the remote control. If low, replace the battery.
• Check the remote control for damage.
Error code is
indicated
Operation problems are often due to minor causes, please check and refer to the
following chart before contacting the service. This may save time and unnecessary
expenses.
Note: If the problems still have, turn off the appliance and disconnect from power supply,
then contact the nearest Whirlpool Authorized Service Center. Do not attempt to move,
repair, disassemble, or modify the appliance by yourself.
16
• If error code such as C5,F1,F2 appears on the indoor unit display, turn off the
appliance and disconnect from power supply,then contact the nearest Whirlpool
Authorized Service Center, and tell customer service about the indicated error
code.
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