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Whirlpool WHES33 - User Manual

Whirlpool WHES33
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How to install, operate
and maintain your Demand
Controlled Water Softener
Model WHES20
Model WHES30
Model WHES33
Systems tested and certified by the Water Quality
Association against CSA B483.1.
Do not return water softener to store
If you have any questions or concerns when
installing, operating or maintaining your water
softener, call our toll free number:
1-866-986-3223
Monday- Friday, 8 AM - 7 PM EST or visit
www.ecodynewatertreatment.com
When you call, please be prepared to provide
the model and serial number of your product,
found on the rating decal, typically located on
the rim below the salt lid hinges.
7335121 (Rev. D 10/18/12)
Manufactured and warranted by
Ecodyne Water Systems
1890 Woodlane Drive
Woodbury, MN 55125
Installation and Operation Manual
Systems tested and certified by NSF International
against NSF/ANSI Standard 44
for hardness reduction and efficiency,
and certified to NSF/ANSI Standard 372.

Questions and Answers

  • N
    Nicole CarterAug 15, 2025
    Why is my Whirlpool WHES33 Water Dispenser not producing soft water and the salt level not dropping?
    • T
      Thomas GuzmanAug 16, 2025
      If your Whirlpool Water Dispenser isn't producing soft water and the salt level isn't dropping, it could be due to a salt bridge in the storage tank. Refer to the “Breaking a Salt Bridge” section to break it. Alternatively, the bypass valves might be in the bypass position; move them to the service position.
  • M
    Mackenzie TranAug 21, 2025
    What to do if my Whirlpool WHES33 has no soft water and the display is blank?
    • D
      Daniel FryeAug 21, 2025
      If your Whirlpool Water Dispenser isn't providing soft water and the display is blank, check for a loss of power and correct it. Reset the electronic controls and then use the RECHARGE NOW feature. Also, check if a fuse is blown, a circuit breaker has popped, or a circuit is switched off. Replace the fuse, reset the circuit breaker, or switch the circuit on, and then use the RECHARGE NOW feature. If these steps don't resolve the issue, the electronic control board may be malfunctioning, in which case you should replace it.
  • B
    Brandon ReedAug 28, 2025
    How to remove iron in water from Whirlpool WHES33?
    • L
      Lee LeeAug 28, 2025
      If you notice iron in the water from your Whirlpool Water Dispenser, test the untreated water for hardness and iron, and program the water softener accordingly. If there is iron in the soft water, clean the resin bed with Resin Bed Cleaner, following the instructions on the package. Note that bacterial or organic bound iron cannot be treated by a water softener.
  • S
    Stacey HansenAug 30, 2025
    Why is there resin in household plumbing from my Whirlpool WHES33?
    • S
      Sherry MitchellAug 30, 2025
      If you find resin in your household plumbing connected to your Whirlpool Water Dispenser, it is likely due to a crack in the distributor or riser tube. Replace the resin tank assembly to resolve this issue.
  • J
    James WhiteSep 3, 2025
    What causes a Whirlpool WHES33 salt storage tank to leak?
    • W
      Wanda MorrisSep 3, 2025
      If the salt storage tank of your Whirlpool Water Dispenser is leaking, it is likely due to a crack in the brine tank. Replace the salt storage tank assembly.
  • W
    Wesley FranklinSep 5, 2025
    Why is the motor in my Whirlpool WHES33 stalled or clicking?
    • L
      lewistracySep 5, 2025
      If the motor in your Whirlpool Water Dispenser is stalled or clicking, it could be due to a motor malfunction or an internal valve fault causing high torque on the motor. Replace the rotor/seal and the motor and switch.
  • S
    Sean PattonSep 9, 2025
    What does error code Err5 mean on my Whirlpool Water Dispenser?
    • A
      adamschristineSep 9, 2025
      If error code Err5 appears on your Whirlpool Water Dispenser, it indicates an electronic control malfunction. Replace the electronic control board to resolve this issue.
  • D
    Dawn RobertsonSep 12, 2025
    What does error code Err1, Err3 or Err4 mean on my Whirlpool WHES33?
    • L
      Leah RamirezSep 12, 2025
      If you see error codes Err1, Err3, or Err4 on your Whirlpool Water Dispenser, there may be a fault in the wiring harness or connections to the position switch. Replace the wiring harness or connections to the position switch. It could also be a fault in the switch itself, so replace the switch. A fault in the valve causing high torque could also be the cause, so replace the rotor/seal. If the motor is inoperative, replace the motor.
  • J
    Jennifer VaughnNov 17, 2025
    Why is my Whirlpool WHES33 Water Dispenser water hard sometimes?
    • J
      Julie OwensNov 18, 2025
      If your Whirlpool Water Dispenser is dispensing hard water sometimes, it could be due to several reasons. Check if the time is set correctly and change it if necessary. You may also need to refer to the “Set Water Hardness” section to correctly set the water hardness. Another reason may be that the model code programmed might be incorrect, so refer to the “Program the Water Softener” section to set it correctly. Avoid using hot water while the softener is regenerating, as the water heater will fill with hard water. Test untreated water for hardness and iron, and program the water softener accordingly, referring to the “Set Water Hardness” section. Finally, check for leaking faucets or toilet valves, as excessive water usage can also cause this issue. Fix all leaks and always fully close fa...
  • L
    Leslie KellerNov 24, 2025
    What to do if Whirlpool WHES33 Water Dispenser salt storage tank is full of water, water running to drain while unit is in the soft water cycle?
    • M
      Matthew VelasquezNov 24, 2025
      If your Whirlpool Water Dispenser's salt storage tank is full of water and water is running to drain while the unit is in the soft water cycle, the nozzle and venturi assembly might be dirty, plugged, or damaged. Take it apart, clean it, and inspect it. An inner valve fault could also be causing a leak, so replace the seals and rotor. Ensure that the valve drain hose is free of kinks, sharp bends, or any water flow blockage. Also, check if the valve drain line and Salt Storage Tank overflow drain are connected together by a tee; if so, disconnect the tee and run separate drain lines. Low or high system water pressure can also be a factor; increase well pump output to a minimum of 20 psi if the pressure is low, and add a pressure reducing valve in the supply pipe to the softener if daytime ...

Summary

Specifications and Performance Claims

Water Softener Safety

Before You Start

Installation Requirements

Location Requirements

Considerations for selecting an installation location for the water softener, avoiding freezing and hot water.

Installation Instructions

Complete Inlet and Outlet Plumbing

Connecting the main water pipe to the softener's inlet and outlet ports, including grounding.

Test for Leaks

Procedure to check all plumbing connections for leaks after installation and initial fill.

Add Water and Salt to Salt Storage Tank

Instructions for adding the initial water and recommended salt type to the brine tank.

Programming the Water Softener (Model WHES20)

Customizing Features and Options (Model WHES20)

Programming the Water Softener (Models WHES30 & WHES33)

Set Water Hardness Number

Inputting the water hardness level, including adjustments for iron content.

Set Recharge (Regeneration) Time

Setting the preferred time for the softener to perform its regeneration cycle.

Customizing Features and Options (Models WHES30 & WHES33)

Clean; Clear Water Iron Reduction

Enabling a special cycle for water supplies with ferrous iron to improve resin cleaning.

Routine Maintenance

Adding Salt

Instructions for checking and adding the correct type of salt to the brine tank.

Troubleshooting (Model WHES20)

Troubleshooting (Models WHES30 & WHES33)

Automatic Electronic Diagnostics

Understanding and interpreting error codes displayed by the softener's electronic system.

Manual Advance Diagnostics

Using manual controls to cycle through regeneration stages for troubleshooting.

Manual Advance Regeneration Check

Detailed steps to check each regeneration cycle phase for proper operation.

Water Softener Warranty

Whirlpool WHES33 Specifications

General IconGeneral
BrandWhirlpool
ModelWHES33
CategoryWater Dispenser
LanguageEnglish

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