WIIM AMP USER MANUAL VERSION 1.0 10/29/23
33 | P a g e
14. FAQ
If you experience problems with the audio streamer, try these solutions first:
● What can I do if my WiiM Home App can’t find the device?
o Make sure your network is available and the device is powered on properly.
o Check the LED on the device is solid white.
o Make sure your device and WiiM Amp are connected to the same Wi-Fi network.
o Make sure you have the latest version of the WiiM Home App on your device.
o Try restarting your device, WiiM Amp, and router.
o If still can’t find, reconfigure the device to the network.
● What can I do if my device has no sound?
If you are not getting any sound from your WiiM Amp, make sure you have checked
the following things:
o The volume level on the WiiM Amp.
o The physical connections between WiiM Amp and your speakers, are
connected correctly and securely.
● Audio dropout or no sound on AirPlay 2?
If you experience no sound with AirPlay 2 but has sound with other service, please
check if the progress bar of music app on your Apple device is moving.
o Check network connectivity: Ensure the signal of your WiiM Amp and your
streaming device are strong. Move the WiiM Amp and the streaming device
closer to your wireless router or access point to improve the signal strength.
o Restart your network devices: Power cycling your network devices, including
your router, modem, WiiM Amp, and streaming devices, can often resolve
connectivity issues.
o Update firmware and software: Ensure that your WiiM Amp and all devices
involved in the AirPlay 2 setup have the latest firmware and software updates
installed. Additionally, update your streaming device (e.g., iPhone, iPad, Mac)
to the latest version of iOS, iPadOS or macOS.
o Reset the WiiM Amp: As a last resort, you can try performing a factory reset
on your WiiM Amp and set it up again.
● What can I do if my device cannot power on normally?
o Check the device LED status and ensure it’s on.
o Ensure the original power cable is used.
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