What to do if the on-line, paper status, error light is blinking and the Wincor Nixdorf Printer won’t print?
If the on-line, paper status, error light is blinking and the Wincor Nixdorf printer won’t print, it could be due to several reasons. First, ensure the receipt paper is properly loaded and all covers are closed. If the problem continues, contact a service representative.
What to do if the on-line, paper status, error light is blinking and the Wincor Nixdorf TH320 Printer won’t print because of temperature issues?
If the on-line, paper status, error light is blinking and the Wincor Nixdorf Printer won’t print due to temperature issues, the thermal print head temperature may be out of range, or the AC supply voltage may be out of range. If the print head is too hot, adjust the room temperature or move the printer to a cooler location. If overheating is due to printing high-density graphics continuously, reduce the demand on the printer. If paper is not low and no conditions indicate that the thermal print head is too hot, the power supply voltage is out of range. In that case, contact a service representative.
What to do if my Wincor Nixdorf Printer has power but doesn't print?
If your Wincor Nixdorf Printer has power but isn't printing, first check all cable connections to ensure they are properly connected. Make sure both the host computer and the power supply are turned on. Also, verify the DIP switch setting; DIP switch one should be off (up) for normal operation. If problems continue, contact a service representative.
How to fix Wincor Nixdorf Printer when receipt is not cut?
If the receipt is not being cut by your Wincor Nixdorf Printer, open the receipt cover and inspect the knife for any jammed paper. Clear any jammed paper that you find. If the problem persists, contact a service representative.
Why is the print light or spotty on my Wincor Nixdorf TH320 Printer?
If the print on your Wincor Nixdorf Printer is light or spotty, it could be due to a few reasons. First, check that the paper is loaded properly and that you are using recommended thermal receipt paper. You can also try cleaning the thermal printhead with an alcohol pen. Avoid using household cleaners as they can damage the printhead and electronics.
What to do if Wincor Nixdorf TH320 Printer starts to print, but stops while the receipt is being printed?
If your Wincor Nixdorf Printer starts printing a receipt but then stops, it's likely due to a paper jam. Open the receipt cover, inspect the knife, and clear any jammed paper.
Why are the forms printing light or spotty on my Wincor Nixdorf TH320?
If forms are printing light or spotty on your Wincor Nixdorf Printer, the form may not be inserted correctly. In this case, check 'Printing on forms or checks'. Other possible causes are a dirty or defective impact print head or improper platen gap. In these cases, contact a service representative. Another potential cause is a defective ribbon cassette. If so, see 'Installing or replacing the ribbon cassette'.
What to do if the receipt does not come out all the way from Wincor Nixdorf TH320 Printer?
If the receipt does not come out all the way from your Wincor Nixdorf Printer, it is likely due to a paper jam. Open the receipt cover, inspect the knife, and clear any jammed paper.
Why does my Wincor Nixdorf TH320 start to print, but stop while a form is being printed?
If your Wincor Nixdorf Printer starts to print but stops while a form is being printed, it could be due to a communication or software error. Check the interface cable and ensure the software is working properly.
Why do forms or checks skew or catch in the slip station of my Wincor Nixdorf TH320 Printer?
If forms or checks skew or catch in the slip station of your Wincor Nixdorf Printer, there may be an obstruction or paper jam in the slip station. Open the front cover and check for paper jams or other obstructions. Clear any jammed paper or obstructions.
Device complies with EU directives for electromagnetic compatibility and low voltage.
Equipment tested to FCC Class A limits for commercial environments, potential for residential interference.
Company not responsible for interference from unauthorized modifications.
Device conforms to safety regulations; connect only approved power supplies.
Avoid condensation, protect from damage during transport, keep dry and clean.
Clean TH320 regularly with appropriate product, ensure device is off and unplugged.
12 months from delivery, covers damages despite normal use.
Improper maintenance, use, modifications, or location are not covered.
Product designed to internal norm 'Environmental conscious product design and development'.
Class B product based on VCCI standard; radio disturbance may arise in domestic environment.
Four chapters cover printer setup, operation, testing, and servicing.
Low-cost, high-efficiency POS printer with smallest footprint, two-color thermal & impact slip printing.
Features two-color thermal printer for receipts and impact slip printer for forms/checks.
Connects via RS-232C, USB, or PoweredUSB; supports standard command set for communication.
Easy-to-use thermal printer requires no ribbon; impact printer handles multi-part forms up to four plies.
Read and understand sections before setup; follow presented sequence.
Place on level surface near host computer; avoid dusty or liquid-prone environments.
Remove printer from packaging, ensure sufficient space for cables and covers.
Save packing materials for protection and potential future use.
Verify all included items against the list before installation.
Remove internal packing restraints after placing printer in user position.
Replace paper when error light blinks; open cover, remove old roll, place new roll correctly.
Change ribbon if printing is light or inconsistent.
Open front cover, pinch tabs, pull old cassette upward.
Open front cover, unwrap, tighten ribbon, position and snap cassette into place.
Connections made at the back; caution with USB cable placement.
Connect cash drawer cable to printer's cash drawer connector.
Connect printer to host computer via RS-232C; turn off computer before connecting.
Plug printer end of USB cable into printer's USB port, then computer end into computer.
Connect Powered USB cable to the printer's Powered USB connector.
Connect power supply cable last; use shielded cables for warranty compliance.
Route cables to prevent accidental unplugging using strain reliefs.
Prints printer settings and cuts paper; useful for diagnostics and service representatives.
Open receipt cover, hold paper feed button, close cover, release button to start printout.
Displays model, firmware, hardware parameters, communication settings, and user tallies.
Paper types and grades can be changed in configuration menu (e.g., Monochrome, Two-color).
Settings pre-set at factory; accessible via receipt and scrolling instructions.
Includes Communication Interface, Diagnostic Modes, Emulation/Software Options, Hardware Options, Paper Type.
Check paper, turn printer, set DIP switch 1 ON, press reset while holding paper feed button.
Follow printed instructions, use paper feed button for selections (short click for No, long click for Yes).
Select 'Yes' to save, return DIP switch 1 OFF, press reset to apply settings.
Select 'Set Communication Interface' to change interface type (RS-232C, USB, Powered USB).
Adjust Baud rate, Parity, Flow control; data bits and stop bits are fixed.
Includes Normal, Datascope (hexadecimal output), Receipt test, Slip test, MICR test.
Select 'Diagnostic Modes' and enable Data scope mode (prints hexadecimal dump of data).
Exit config menu, run transaction; commands/data printed as hexadecimal characters.
Select 'Diagnostic Modes', enable Receipt test; push feed button to print two code pages.
Enable Slip test, exit config, insert slip, push feed button to print two code pages.
Enable MICR test, exit config, insert check; printer reads and prints characters.
Select Native mode or A756 Emulation; determines available commands.
Configure printer to send back specific ID (TH320, TH420, A758, A756).
When enabled, ejects slip when receipt is selected.
Set printhead energy rating to match mechanism; do not change unless replaced.
Adjust printhead energy for color printing or paper variations; use minimum necessary level.
Adjust energy for monochrome darkening or paper variations; slows down for high-density graphics.
Choose 48W, 55W, or 75W supply to match printer wattage.
Allows reset by opening/closing front cover instead of dip switch or reset button.
User can enable or disable the paper low sensor functionality.
User can enable or disable MICR check reading.
Allows second MICR reading attempt if first is unsuccessful.
Insert checks or forms for transactions like credit, returns, EFTs, or printing check details.
Insert form from front, slide to right, until slip-in light turns on.
Insert form from top/side, slide to right, until slip-in light turns on.
Insert multi-part forms glued-edge-first to prevent jams.
Ensure checks are free of folds/wrinkles; insert face down with bottom edge to right.
Slide check forward until green slip-in light illuminates.
Follow host instructions; check is fed, read, and backed out for endorsement.
Apply duty cycle restrictions; reduce coverage, printing time, or ambient temperature.
Table shows duty cycle limits based on solid coverage percentage and ambient temperature.
Protect printer from airborne contaminants; consider harsh environments kit and regular cleaning.
On-line, paper status, error light indicates printer status; slip-in light indicates form insertion.
Cycle power, check lights, run test prints, identify problem printer (receipt or slip).
Single, double, triple beeps at power-on indicate electronics problem; beeps during operation depend on software.
Check paper, covers, knife, voltage, or print head temp; contact service if problem persists.
No power: check supply; power on but no print: check cables, DIP switches, or other causes.
Indicates paper out, cover open, knife/carriage jam, or low paper.
Ensure form/check is inserted properly; check orientation and alignment.
Poor print quality may indicate communication error, software error, or form insertion issues.
Poor receipt quality can be due to paper low, paper jams, dirty printhead, or defective ribbon cassette.
Problems include skewing, jams, MICR misreads due to fraud or magnetic interference.
Receipt not cut indicates paper jam or other problems; clear jam or contact service.
Problems like MICR reader failure, forms feeding issues, missing dots, illegible characters require qualified service.
General| Printing Method | Direct thermal |
|---|---|
| Paper Roll Diameter | Up to 83 mm |
| Power Supply | 24 V DC |
| Type | Thermal Printer |
| Print Technology | Thermal |
| Print Resolution | 203 dpi |
| Interface | USB, Ethernet |
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