Troubleshooting
Problem - I am not seeing the SSID for my Gateway system.
Solution - Remove the Gateway from the mounted location and check that the
LED, located on the backside, is powered on. If not, with a voltage meter, verify
that 12V is getting from the vehicle power to the dome. If it is powered on and
you do not see the SSID, reset the unit by pressing and holding the reset button
next to the power connector for 30 seconds.
Problem - What if I lost my manual and/or cannot find my SSID or password?
Solution - The factory preset SSID and password will be located on the
backside of the Gateway system. To return to factory default, press and hold
the reset button for 30 seconds. Then, you may log in using the factory SSID
and password.
Problem - What do I do if 10.11.12.1 does not bring up the login page?
Solution - First, verify that the WiFi signal that your device is connected to is in
fact the Gateway. If not connected to the Gateway SSID, the web address isn’t
valid. If you are connected to the correct network, the address may have been
changed. To resolve this, perform a factory reset by pressing and holding the
reset button for 30 seconds.
Problem - What range and coverage can I expect to get?
Solution - Service and Coverage not available everywhere. To see the
Winegard Nationwide coverage map, go to https://winegard.com/service-
plans/data-plans/freedom-go. If you are bringing your own SIM card, check
your provider’s coverage map.
Problem - I want to shut off the LED that is illuminating from the Gateway.
Solution - On the Status page there is a Status LED on/off toggle. You can turn
this off but doing so will temporarily remove the ability to see the status of the
Gateway. Turning the LED switch back on will bring back this feature.
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