Troubleshooting Guide
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5-7
TROUBLESHOOTING GUIDE
This section of the manual contains the Troubleshooting Guide which will help the Service Technician troubleshoot
a Wolf Electric Cooktop.
How to Use the Troubleshooting Guide
The troubleshooting guide table of contents shows how the troubleshooting guide is laid out. The troubleshooting
guide is organized into component areas with the most common problems listed first.
On the table of contents below, identify the description of the problem that the unit is experiencing. To the left of the
problem description is a letter. Locate that letter in the left column of the Troubleshooting Guide. The center col-
umn of the troubleshooting guide will identify the possible causes for the problem. The information to the right of the
possible causes will explain what tests to perform in order to determine if what you are checking is the cause, and/or
what action to take to correct the problem.
Diagnostic Mode
To initiate diagnostic mode, the unit needs to be in the “LOCK” mode. Then, press and hold the “OFF” keypad for
5 seconds. The cooktop controls will now enter into diagnostic Mode 1.
NOTE: To toggle through the different modes, touch the “+” keypad of the 1200W keypad.
Troubleshooting Guide Table of Contents
page #
Problems Associated with the Electric Cooktop
A. Glass Top Assembly..................................................... 5-8
Discoloration......................................................... 5-8
Cracks/Chips......................................................... 5-8
B. LEDs On Keypad DO NOT
Illuminate and the
Surface Unit DOES NOT
Heat.................................... 5-8
C. LEDs On Keypad DO NOT
Illuminate and the
Surface Unit DOES Heat............................................. 5-8
D. LEDs On Keypad DO
Illuminate and Surface Unit(s)
DO NOT Heat.............................................................. 5-8
E. Surface Units DOES NOT
Heat But
Control Display Works................................................. 5-8
F. Hot Surface Indicator Light DOES NOT
Light Up........ 5-8
G. Hot Surface Indicator Light Stays On.......................... 5-8
H. Cooling Fan DOES NOT
Come On............................. 5-9
I. Cooling Fan Does Not
Shut Off................................. 5-9
J. Heating Elements DO NOT
Heat Properly................... 5-9
K. Heating Elements Cycle Off when set to Full Power... 5-9
L. Some Keypads Respond and Some Keypads
DO
NOT Respond........................................................ 5-9
M. Some Display Sections Work and Some
Display Sections DO
NOT........................................... 5-9
N. NO Tone when Pressing Keypads............................... 5-9
O. Error Code 1 Ambient Temperature High.................... 5-9
P. Error Code 2 Heatsink Temperature High.................... 5-9
Q. Error Code 3 Ambient and Heatsink
Temperature High.........................................................5-9
R. Error Code 4 Ambient Thermistor Open.......................5-9
S. Error Code 5 Heatsink Thermistor Open....................5-10
T. Error Code 6 Sensor Short.........................................5-10
U. Error Code 7 Element Supervisor Fail....................... 5-10
V. Error Code 8 Glass-touch Keypad Fail...................... 5-10
W. Error Code 9 Off Key Error........................................ 5-10
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