13
Maintenance and troubleshooting
Worcester Wave– 6 720 810 446 (2014/09)
6.3.3 Troubleshooting
Visit www.worcester-bosch.co.uk/wave-FAQ for a full list of frequently asked questions.
Error Remedy
No Wi-Fi connection The Wi-Fi signal from the Wi-Fi router is possibly not strong enough. Fit a Wi-Fi repeater.
Wi-Fi network not found Hide function of the Wi-Fi-router is possibly switched on or broadcast function (transmitting the
SSID) is switched off. Temporarily switch the hide-function off or broadcast-function on.
This display
remains on
Wi-Fi network is possibly protected with “WEP64” protocol. This protocol is not supported.
Change the safety protocol of the router.
IP address There is no IP-address allocated by the router yet. This can take some time. It may be necessary to
manually allocate an IP-address in the router ( router manual).
New router or Wi-Fi
network installed
Remove the thermostat from the wall plate, wait 10 seconds and then click the thermostat back
onto the wall plate. All Wi-Fi networks found are shown on the display ( Section 3.6.3).
Time ring on the
thermostat not shown
Connection to the server is broken. Wait until the connection is restored.
Serial number and access
code missing
The serial number and the access code are both on the label on the front of these instructions and
also on the label on the back of the thermostat. If an app. is used to log in, the serial number and
the access code can be shown in the app. by going via the “Info” menu to the submenu “product
information”. If the serial number and the access code cannot be found, then contact the
Worcester, Bosch Group technical support.
App cannot connect too
the thermostat
Is the thermostat connected to the Internet ( 3.6.3)? Are the serial number and the access code
input correctly? Please note, these are case-sensitive. There is possibly a delay in establishing the
connection. Wait for a few minutes.
Touch screen locked, timer
counting down
A horizontal swipe across the display makes the touch screen inactive. The touch-screen is the
locked for 15 seconds to be cleaned.
The touch screen may be locked in the app, check the app and unlock if necessary.
Temperature displayed is
too high or too low
In the app, the temperature shown can be calibrated ( refer to www.worcester-bosch.co.uk/
wave/FAQ).
Touchscreen will not come
on
If there is detection for longer than 5 minutes, the screen goes off automatically. After this, the
screen can only be activated again by touching.
Symbol visible on
the screen
There is no connection to the Internet server, wait until the connection to the Internet server is
restored automatically. Once started, the boiler can only be controlled manually, no time
programme is available.
Password with $ signs The Wave uses the standard Wi-Fi protocol, so it is not possible to use a $-sign in the Wi-Fi router
password. Remove the $ sign from the router password.
stays on
Symbol disappears when the temperature is changed via the display or when the next switching
point is reached in the time programme mode.
No full app. functionality. Straight out of the box, the latest software version may not be installed on the Wave, as a result
functionality may not yet be supported by the Wave. The software is updated automatically, this
can possibly take a few days.
Symbol visible on
the screen
Indication of one of the following messages: repeated ignition attempts, Worcester boiler gives
maintenance message. This relates to an information signal. The boiler runs normally.
No software updates
received in the Wave
The software is updated automatically and a continuous Internet connection is required for this. If
the router is not on continually, updates may be missed.
Table 5 Troubleshooting list
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