TROUBLESHOOTING
The following table gives checks and actions that you can perform if your machine does not
operate correctly. If these do not identify and correct the problem, contact your service agent.
WARNING: Switch the machine off and remove the battery prior to any
troubleshooting.
Problems Possible Causes Corrective Action
Trimmer fails to
operate.
Battery discharged.
Battery too hot/cold.
Motor is broken.
Internal wiring of machine damaged.
Recharge battery; also see the
content in charger manual
Allow to cool/warm.
Contact Service Agent.
Contact Service Agent.
Trimmer runs
intermittently.
Motor is broken.
Battery not fully charged.
On/Off switch defective.
Contact Service Agent.
Recharge battery.
Contact Service Agent.
Excessive vibrations/
noise.
Machine defective.
Line spool is not wound well.
Contact Service Agent.
Rewind the line. See ’’ To fit
spool and line assembly.’’
Cutting time per
battery charge too
low.
Battery has not been used for long
period or only charged for short term.
Grass too high.
Battery defective.
Fully charge battery; also see
the content in charger manual
Cut in stages.
Replace the battery.
Machine does not cut. Line broken.
Battery not fully charged.
Motor is broken (speed is too low).
Grass entangled around cutting head.
Replace the line.
Recharge battery; also see the
content in charger manual
Contact Service Agent.
Remove grass.
Continuous lighting
of the battery charge
indicator
No charging
procedure possible.
Battery not (properly) inserted.
Battery contacts contaminated.
Battery defective.
Properly insert battery into
battery charger.
Clean the battery contacts (e.g.
by inserting and removing
the battery several times) or
replace the battery.
Replace the battery.
Battery charge
indicator does not
light up.
Plug of battery charger not plugged
in (properly).
Socket outlet, mains cable or battery
charger defective.
Insert mains plug (fully) into
the socket outlet.
Check the mains voltage; have
the battery charger checked
by an authorized after-sales
service agent.
Auto feed does not
work
Cutting line is not wound well.
The line is tangled.
Line is used up.
Manually feed the line, if still
can not feed out, remove the
spool out and rewind the line.
Replace with a new line spool.
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