19
WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
TROUBLESHOOTING TABLE
The following table gives checks and actions that you can perform if your machine does not operate correctly. If
these do not identify/remedy the problem, contact your service agent.
WARNING: Switch off and remove the battery pack before investigating fault.
Symptom Possible Cause Remedy
Pole saw fails to
operate
Out of battery.
Fuse faulty.
Charge the battery pack.
Replace fuse.
Pole saw
operates
intermittently
Over heating
Applying too much pressure
while cutting.
Loose connection.
Internal wiring defective.
On/Off Trigger defective.
Place the machine in a cool, ven-
tilated place to cool it down
Applying relatively less pressure
while cutting
Contact service agent 1-866-354-
Worx (9679).
Dry chain
No oil in reservoir
Vent in oil filler cap clogged
Oil passage clogged
Refill oil
Clean cap
Clean oil passage outlet
Chain/chain bar
over-heats
No oil in reservoir
Vent in oil filler cap clogged
Oil passage clogged
Chain is over tensioned
Dull chain
Refill oil
Clean cap
Clean oil passage outlet
Adjust chain tension
Sharpen chain or replace
Pole saw rips,
vibrates, does not
saw properly
Chain tension too loose
Dull chain
Chain worn out
Chain teeth are facing in the
wrong direction
Adjust chain tension
Sharpen chain or replace
Replace chain
Reassemble with chain in correct
direction
DECLARATION OF
CONFORMITY
We,
Positec (UK & Ireland) Ltd
PO Box 6242, Newbury, RG14 9LT, UK
Declare that the product
Description Battery-powered pole saw
Type WG349E WG349E.9 (3 - designation of
machinery, representative of pole saw)
Function Cutting high branch
Complies with the following Directives:
2006/42/EC, 2014/30/EU,
2011/65/EU&(EU)2015/863,
2000/14/EC amended by 2005/88/EC
The notified body involved
Name: Interrek Deutschland GmbH (Notified
body 0905)
Address: Stangenstraße 1, 70771 LEINFELDEN-
ECHTERDINGEN
Certification No.: 190601913SHA-V1
2000/14/EC amended by 2005/88/EC:
- Conformity Assessment Procedure as per Annex V
- Measured Sound Power Level 89.7 dB(A)
- Declared Guaranteed Sound Power Level 93 dB(A)
Standards conform to
EN 60745-1, EN ISO 11680-1, EN ISO 3744,
EN 55014-1, EN 55014-2
The person authorized to compile the technical file,
Name Jim Kirkwood
Address Positec (UK & Ireland) Ltd
PO Box 6242, Newbury, RG14 9LT, UK
2020/04/17
Allen Ding
Deputy Chief Engineer, Testing & Certification
Positec Technology (China) Co., Ltd.
18, Dongwang Road, Suzhou Industrial
Park, Jiangsu 215123, P. R. China
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