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8. If the Command Center hasn’t restarted after about a minute, press and hold the
Reset button for about a second, then release.
9. After the Command Center has been restarted, the firmware version number can
be verified by going to Menu->Status from the idle screen and confirming that
the version number in the firmware file name received from Wurtec is the same as
show in the “FW Ver” field on the Status screen.
10. Disconnect the USB cable and close the Command Center enclosure.
TROUBLESHOOTING
1. Keypad not working
a. Ensure Command Center is powered up.
b. Ensure phone is off hook if you are attempting to use number pad.
2. Arrow keys not working
a. This function is disabled when on a call.
b. Ensure Command Center is powered up.
3. Have a good phone line, but hear a busy tone when attempting to call out
a. You must first dial 99 to get an outside line. If you do not, you will get a busy tone.
b. Make sure the display on the Command Center shows the external line as green
and “0” as the status when phone is on hook.
i. If the external line is displayed as red and has “X” as the status, the
Command Center does not recognize a good line.
ii. Verify you have at least 24VDC on the line.
4. Command Center does not respond to Touch Tone when calling remotely
a. Verify the phone you are using is not set to “pulse” dialing. All S3 products will
only recognize tone dialing.
b. Using a land line telephone, the Command Center should respond to touch tones
with no problems.
c. If using a cell phone, it may be because of bad cell reception or just may not work
at all with some phones. In this case, it is recommended you use a land line or be
onsite to perform any programming.
5. Handset is not working
a. Verify the handset is connected properly to the Command Center and at the base
of handset.
b. If the phone is on speakerphone, the handset is disabled.
i. While phone is on speakerphone, place handset back on receiver.
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