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1. Before you remove any tray from the printer, view the paper jam message on the control panel.
Remove the jam that is shown on the control panel, then remove other paper jams.
2. Pull out the tray until it stops.
3. Remove the paper from the tray.
4. If the paper is torn, remove the tray completely, then check inside the printer for torn pieces of
paper.
5. Reload the tray with undamaged paper, then push the tray in until it stops.
6. At the control panel, if a prompt appears, select the correct paper size, type, and color.
• To select a new paper size, touch Size.
• To select a new paper type, touch Type.
• To select a new paper color, touch Color.
• To confirm the settings, touch Confirm.
Note: If a prompt does not appear, and you have changed the paper size, type, or color,
update the Required Paper Policies. For details, refer to the System Administrator Guide at
www.xerox.com/office/ALB81XXdocs.
7. To return to the Home screen, press the Home button.
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Xerox
®
AltaLink
®
B81XX Series Multifunction Printer
User Guide
Troubleshooting
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